As mobile devices are more heavily relied upon, there is a greater need for ongoing and dedicated support. Roaming costs are crippling businesses. Businesses are scrambling to activate a line when a new employee starts. Phones are being dropped in toilets. Technical support questions are being asked to people without answers. Businesses are spending countless hours every week managing these plans and devices, and it’s often being managed by someone without any expertise leading to longer turnaround time, wasted hours and mistakes—and ultimately wasted money.
Our Mobile Support Service allows your employees to do what they do best — designed to alleviate the stress and time constraints of managing all of your wireless lines. Our real time support allows your requests to be handled efficiently and properly, saving the company time, stress and money.
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Support ServiceSample Services:
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About
We are one of Ontario’s leading telecommunication expense management companies, specializing in monthly telecom savings and first-class mobile support service. We pride ourselves on building long-term relationships with our clients through our industry knowledge, our commitment to teamwork and industry-leading customer service.
We offer the following services:
- Telecommunications Savings
- Mobile Phone Support
- Mobile Solutions
- Mobile Infrastructure Strategy
We have a proven track record, having successfully lowered telecom costs for over 1,000 clients and provided Support Services for over 600 users across a variety of industries.
We have worked with clients across multiple verticals, but our specialization lies in the Legal, Real Estate, and Professional Services industries.
While we have delivered millions of dollars in savings over the years, our main goal is to address business challenges. We work with companies to allow them to do what they do best, helping them to reach their goals and find solutions to their challenges.
Our Clients:
Bill Uploader
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Use our simple Bill Uploader tool to upload your latest telecom bills for an audit. Simply fill out your information, upload your bill and one of our account managers will be in touch within two (2) business days. |
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Privacy GuaranteedCase Studies ::
« Back to Solutions
Aden Earthworks
GPS Solutions and Savings Success Story
Challenge:
Aden Earthworks, a Toronto-based landscaping company, has employees out in the field on a daily basis tending to Toronto’s lawns and gardens in the summer and removing snow in the winter. Understanding where the trucks are and what they’re doing is of huge value to the management team. Aden had implemented a GPS solution to track their trucks just two years ago, and while it was working, it was coming at a significant expense.
In addition to the GPS, Aden also pays for the cellphones of its employees (approximately 14 lines). The phones are a mix of smartphones and heavy-duty phones that can withstand the day-to-day of being out in the field.
Solution:
We quickly got to work to find cost-saving measures. We pulled together a team to implement a GPS solution that would give them more functionality than they had before, but at a fraction of the cost. We also negotiated an unbelievable rate plan for their cell phones.
We not only implemented the changes, but we had members of our team present to help with the installation and the porting of all their devices from one carrier to another. We also set up a conference call to educate Aden on their new GPS software.
Results:
The above actions resulted in savings of over $500 per month and $18,000 over the next 3 years, with the GPS monthly costs cut by 50%.
Case Studies ::
« Back to Strategy
Lukas Steinman
A Savings and Support Story
Challenge:
Mandelbaum Spergel Gluckman was facing issues with their mobile phones. They were paying too much and with 34 lines in the office to maintain, it was going above and beyond the responsibilities and capabilities of their office manager. All of the mobile requests were filtering through just one person and she was not able to keep up with the multitude of requests flooding in. She was not able to do what she did best, which was to make sure the office was running smoothly.
Solution:
eTopia came in and streamlined all of their plans and bills making bill tracking simple because it was all in one place and took advantage of features they didn’t even know existed. Next, we were able to find monthly savings for them through efficiencies we found during our analysis and our relationships within the carriers. Finally, we consolidated their internal processes by taking over their support. Now, the office manager just sends one quick email and all requests are funnelled to eTopia for execution.
Results:
With savings of over $1,500/month and $50,000+ over three years, Mandelbaum Spergel Gluckman was able to shave 37% off their monthly bills. In addition, they have now been on eTopia’s Mobile Support Service for 2 years making their mobile requests simple to handle, receiving things when they need them and faster than they were taken care of before.
“eTopia’s friendly and swift service has made the subject of cellphones and in our case, Blackberrys, like heaven. We have had no problems whatsoever and they are responsible for everything on the account, which believe me, makes a huge difference.”
- Amira Roufail, Office Manager, Mandelbaum Spergel Gluckman
Missing Case Study for Strategy.
Case Studies ::
« Back to Savings
Mandelbaum Spergel Gluckman
A Savings and Support Story
Challenge:
Mandelbaum Spergel Gluckman was facing issues with their mobile phones. They were paying too much and with 34 lines in the office to maintain, it was going above and beyond the responsibilities and capabilities of their office manager. All of the mobile requests were filtering through just one person and she was not able to keep up with the multitude of requests flooding in. She was not able to do what she did best, which was to make sure the office was running smoothly.
Solution:
eTopia came in and streamlined all of their plans and bills making bill tracking simple because it was all in one place and took advantage of features they didn’t even know existed. Next, we were able to find monthly savings for them through efficiencies we found during our analysis and our relationships within the carriers. Finally, we consolidated their internal processes by taking over their support. Now, the office manager just sends one quick email and all requests are funnelled to eTopia for execution.
Results:
With savings of over $1,500/month and $50,000+ over three years, Mandelbaum Spergel Gluckman was able to shave 37% off their monthly bills. In addition, they have now been on eTopia’s Mobile Support Service for 2 years making their mobile requests simple to handle, receiving things when they need them and faster than they were taken care of before.
“eTopia’s friendly and swift service has made the subject of cellphones and in our case, Blackberrys, like heaven. We have had no problems whatsoever and they are responsible for everything on the account, which believe me, makes a huge difference.”
- Amira Roufail, Office Manager, Mandelbaum Spergel Gluckman
Sterling Karamar
A Savings and Support Story
Challenge:
Sterling Karamar was facing a multitude of issues with their mobile phones. Their bills were out of control; they had 50 lines with three different carrier—making bill tracking next to impossible; and they had people in Human Resources, Accounting, as well as their personal assistants handling all the mobile requests. This all led to an inability to keep up with the multitude of requests flooding in and conflicting lines of communication only complicating the situation further.
Solution:
eTopia’s experienced service department consolidated all of their cellphones to one carrier making bill tracking simple which saved them on monthly administration costs. Next, we procured monthly savings for them due to our recommended consolidation and other efficiencies we found during our analysis. Finally, through our Mobile Support Service, we consolidated and streamlined their internal processes through a single point of contact.
Results:
With savings of over $2,600/month, or just less than $100,000 in total savings over the life of their contract, Sterling Karamar has reduced their monthly bills by 40%. In addition, they have now been part of eTopia ‘s Mobile Support Service for 2 years making their mobile requests simple to handle with quick response times and positive results.
“The savings we received from eTopia were great, but more important to us has been their Mobile Support Service. Thanks to our relationship with eTopia, our mobile operations are streamlined and our employees can focus on what they do best.”
- Tammy McGowen, Office Manager, Sterling Karamar
Case Studies ::
« Back to Support
Sterling Karamar
A Savings and Support Story
Challenge:
Sterling Karamar was facing a multitude of issues with their mobile phones. Their bills were out of control; they had 50 lines with three different carrier—making bill tracking next to impossible; and they had people in Human Resources, Accounting, as well as their personal assistants handling all the mobile requests. This all led to an inability to keep up with the multitude of requests flooding in and conflicting lines of communication only complicating the situation further.
Solution:
eTopia’s experienced service department consolidated all of their cellphones to one carrier making bill tracking simple which saved them on monthly administration costs. Next, we procured monthly savings for them due to our recommended consolidation and other efficiencies we found during our analysis. Finally, through our Mobile Support Service, we consolidated and streamlined their internal processes through a single point of contact.
Results:
With savings of over $2,600/month, or just less than $100,000 in total savings over the life of their contract, Sterling Karamar has reduced their monthly bills by 40%. In addition, they have now been part of eTopia ‘s Mobile Support Service for 2 years making their mobile requests simple to handle with quick response times and positive results.
“The savings we received from eTopia were great, but more important to us has been their Mobile Support Service. Thanks to our relationship with eTopia, our mobile operations are streamlined and our employees can focus on what they do best.”
- Tammy McGowen, Office Manager, Sterling Karamar
Case Studies ::
« Back to Savings
Mandelbaum Spergel Gluckman
A Savings and Support Story
Challenge:
Mandelbaum Spergel Gluckman was facing issues with their mobile phones. They were paying too much and with 34 lines in the office to maintain, it was going above and beyond the responsibilities and capabilities of their office manager. All of the mobile requests were filtering through just one person and she was not able to keep up with the multitude of requests flooding in. She was not able to do what she did best, which was to make sure the office was running smoothly.
Solution:
eTopia came in and streamlined all of their plans and bills making bill tracking simple because it was all in one place and took advantage of features they didn’t even know existed. Next, we were able to find monthly savings for them through efficiencies we found during our analysis and our relationships within the carriers. Finally, we consolidated their internal processes by taking over their support. Now, the office manager just sends one quick email and all requests are funnelled to eTopia for execution.
Results:
With savings of over $1,500/month and $50,000+ over three years, Mandelbaum Spergel Gluckman was able to shave 37% off their monthly bills. In addition, they have now been on eTopia’s Mobile Support Service for 2 years making their mobile requests simple to handle, receiving things when they need them and faster than they were taken care of before.
“eTopia’s friendly and swift service has made the subject of cellphones and in our case, Blackberrys, like heaven. We have had no problems whatsoever and they are responsible for everything on the account, which believe me, makes a huge difference.”
- Amira Roufail, Office Manager, Mandelbaum Spergel Gluckman
Sterling Karamar
A Savings and Support Story
Challenge:
Sterling Karamar was facing a multitude of issues with their mobile phones. Their bills were out of control; they had 50 lines with three different carrier—making bill tracking next to impossible; and they had people in Human Resources, Accounting, as well as their personal assistants handling all the mobile requests. This all led to an inability to keep up with the multitude of requests flooding in and conflicting lines of communication only complicating the situation further.
Solution:
eTopia’s experienced service department consolidated all of their cellphones to one carrier making bill tracking simple which saved them on monthly administration costs. Next, we procured monthly savings for them due to our recommended consolidation and other efficiencies we found during our analysis. Finally, through our Mobile Support Service, we consolidated and streamlined their internal processes through a single point of contact.
Results:
With savings of over $2,600/month, or just less than $100,000 in total savings over the life of their contract, Sterling Karamar has reduced their monthly bills by 40%. In addition, they have now been part of eTopia ‘s Mobile Support Service for 2 years making their mobile requests simple to handle with quick response times and positive results.
“The savings we received from eTopia were great, but more important to us has been their Mobile Support Service. Thanks to our relationship with eTopia, our mobile operations are streamlined and our employees can focus on what they do best.”
- Tammy McGowen, Office Manager, Sterling Karamar
Case Studies ::
« Back to Strategy
Lukas Steinman
A Savings and Support Story
Challenge:
Mandelbaum Spergel Gluckman was facing issues with their mobile phones. They were paying too much and with 34 lines in the office to maintain, it was going above and beyond the responsibilities and capabilities of their office manager. All of the mobile requests were filtering through just one person and she was not able to keep up with the multitude of requests flooding in. She was not able to do what she did best, which was to make sure the office was running smoothly.
Solution:
eTopia came in and streamlined all of their plans and bills making bill tracking simple because it was all in one place and took advantage of features they didn’t even know existed. Next, we were able to find monthly savings for them through efficiencies we found during our analysis and our relationships within the carriers. Finally, we consolidated their internal processes by taking over their support. Now, the office manager just sends one quick email and all requests are funnelled to eTopia for execution.
Results:
With savings of over $1,500/month and $50,000+ over three years, Mandelbaum Spergel Gluckman was able to shave 37% off their monthly bills. In addition, they have now been on eTopia’s Mobile Support Service for 2 years making their mobile requests simple to handle, receiving things when they need them and faster than they were taken care of before.
“eTopia’s friendly and swift service has made the subject of cellphones and in our case, Blackberrys, like heaven. We have had no problems whatsoever and they are responsible for everything on the account, which believe me, makes a huge difference.”
- Amira Roufail, Office Manager, Mandelbaum Spergel Gluckman
Missing Case Study for Strategy.
Press
March 3rd, 2012 – Four steps to drastically reduced bills for phone, wireless and Internet
Ryan Zaldin of mobile plan auditing and consultancy service eTopia identifies four leading reasons why businesses are paying too much for their wireless, landline and Internet plans. - itBusiness
Services ::
Bill audits are much more than spotting overages and inappropriate plans. There is strategy and creative thinking involved that just cannot be matched by software that’s limited to number spotting. There is an attention to detail, a thorough strategic thought process and creative thinking tailored to each specific client’s needs. Their voice, data and texting usage differs, their travel differs and their future plans differ. It is imperative to our audits that we understand and analyze our clients’ usage patterns and address those needs when devising recommendations for a more efficient plan.
Our goal is always to find the maximum savings for our clients, but never at the expense of their relationship with their carrier. That relationship will continue beyond the initial savings and is essential to receiving the best possible service for years to come.
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ApproachStep 1: AuditWith your authorization, we review your last Step 2: NegotiateOnce advised of your potential savings, we will work on your behalf to negotiate and implement the new plan. Step 3: Savings
We also offer bill monitoring to watch for any bill discrepancies or errors as part of our ongoing Mobile Support Service. To learn how it can benefit you, visit our support section. |
Sit back and enjoy your savings.Services ::
Mobile technology is providing opportunities to businesses, the likes of which they’ve never seen or even thought of. Companies of all sizes are exploring ways to make their business more efficient. As mobile technology continues to evolve and expand, the solutions that may have been available to only larger companies due to cost, are now available to SMBs. It is providing businesses opportunities to increase productivity and decrease costs. Businesses are now controlling and tracking multiple devices, vehicles, and screens from one centralized location to maximize efficiency and to keep an eye on the day-to-day of their business.
Through our relationships with the carriers and channel partners, we seamlessly deploy customized solutions for clients both large and small, insuring ease-of-use for our clients.
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Mobile ProjectsOur experienced team has helped businesses in several industries increase efficiency while driving business results. We will help with initiation and insure that your team is properly educated on how to properly effectively use the technology. Sample Solutions:GPS
Digital Signage
Transactional Solutions
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Services ::
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Developing and maintaining a mobile management strategy that balances technology, cost and feasibility can be overwhelming and intimidating. Businesses have to manage complex communication infrastructures, understanding exactly what they’re paying for, both in hardware and monthly plans, hoping that they’re expenditure matches up with industry-best pricing. To assist our clients in getting the most out of their telecom infrastructure, we offer eStrategy. We actively maintain an in-depth knowledge of the industry, and continue to foster strong relationships with representatives at all of Canada’s major carriers and channel partners. We leverage these resources and knowledge to develop creative approaches to help businesses manage their telecom needs to deliver market leading efficiency and cost-effectiveness.
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In an effort to deliver the very best results for our clients, eStrategy offers advice and leadership in the following communication disciplines:
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Services ::
As mobile devices are more heavily relied upon, there is a greater need for ongoing and dedicated support. Roaming costs are crippling businesses. Businesses are scrambling to activate a line when a new employee starts. Phones are being dropped in toilets. Technical support questions are being asked to people without answers. Businesses are spending countless hours every week managing these plans and devices, and it’s often being managed by someone without any expertise leading to longer turnaround time, wasted hours and mistakes—and ultimately wasted money.
Our Mobile Support Service allows your employees to do what they do best — designed to alleviate the stress and time constraints of managing all of your wireless lines. Our real time support allows your requests to be handled efficiently and properly, saving the company time, stress and money.
|
Support ServiceSample Services:
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Ask the Experts- Local: 416.855.4825
- Toll-free: 1.855.ETOPIA1
- Fax: 1.866.645.9794
- Email: info@etopia.ca
10 Kodiak Cres., Suite 102
Toronto, Ontario M3J 3G5
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