About

We are one of Ontario’s leading telecommunication expense management companies, specializing in monthly telecom savings and first-class mobile support service. We pride ourselves on building long-term relationships with our clients through our industry knowledge, our commitment to teamwork and industry-leading customer service.

We offer the following services:

  1. Telecommunications Savings
  2. Mobile Phone Support
  3. Mobile Solutions
  4. Mobile Infrastructure Strategy

We have a proven track record, having successfully lowered telecom costs for over 1,000 clients and provided Support Services for over 600 users across a variety of industries.

We have worked with clients across multiple verticals, but our specialization lies in the Legal, Real Estate, and Professional Services industries.

While we have delivered millions of dollars in savings over the years, our main goal is to address business challenges. We work with companies to allow them to do what they do best, helping them to reach their goals and find solutions to their challenges.

Our Clients:

Bill Uploader

Use our simple Bill Uploader tool to upload your latest telecom bills for an audit. Simply fill out your information, upload your bill and one of our account managers will be in touch within two (2) business days.

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Upload your Bills:

*Upload an image of your bill (.pdf, .png, .jpg, .jpeg, .bmp, .gif, .zip - Max 10Mb)

Comments

  • Aden Earthworks

    GPS Solutions and Savings Success Story

    Challenge:

    Aden Earthworks, a Toronto-based landscaping company, has employees out in the field on a daily basis tending to Toronto’s lawns and gardens in the summer and removing snow in the winter. Understanding where the trucks are and what they’re doing is of huge value to the management team. Aden had implemented a GPS solution to track their trucks just two years ago, and while it was working, it was coming at a significant expense.

    In addition to the GPS, Aden also pays for the cellphones of its employees (approximately 14 lines). The phones are a mix of smartphones and heavy-duty phones that can withstand the day-to-day of being out in the field.

    Solution:

    We quickly got to work to find cost-saving measures. We pulled together a team to implement a GPS solution that would give them more functionality than they had before, but at a fraction of the cost. We also negotiated an unbelievable rate plan for their cell phones.

    We not only implemented the changes, but we had members of our team present to help with the installation and the porting of all their devices from one carrier to another. We also set up a conference call to educate Aden on their new GPS software.

    Results:

    The above actions resulted in savings of over $500 per month and $18,000 over the next 3 years, with the GPS monthly costs cut by 50%.

  • Lukas Steinman

    A Savings and Support Story

    Challenge:

    Mandelbaum Spergel Gluckman was facing issues with their mobile phones. They were paying too much and with 34 lines in the office to maintain, it was going above and beyond the responsibilities and capabilities of their office manager. All of the mobile requests were filtering through just one person and she was not able to keep up with the multitude of requests flooding in. She was not able to do what she did best, which was to make sure the office was running smoothly.

    Solution:

    eTopia came in and streamlined all of their plans and bills making bill tracking simple because it was all in one place and took advantage of features they didn’t even know existed. Next, we were able to find monthly savings for them through efficiencies we found during our analysis and our relationships within the carriers. Finally, we consolidated their internal processes by taking over their support. Now, the office manager just sends one quick email and all requests are funnelled to eTopia for execution.

    Results:

    With savings of over $1,500/month and $50,000+ over three years, Mandelbaum Spergel Gluckman was able to shave 37% off their monthly bills. In addition, they have now been on eTopia’s Mobile Support Service for 2 years making their mobile requests simple to handle, receiving things when they need them and faster than they were taken care of before.

    “eTopia’s friendly and swift service has made the subject of cellphones and in our case, Blackberrys, like heaven. We have had no problems whatsoever and they are responsible for everything on the account, which believe me, makes a huge difference.”

    - Amira Roufail, Office Manager, Mandelbaum Spergel Gluckman

  • Missing Case Study for Strategy.

  • Mandelbaum Spergel Gluckman

    A Savings and Support Story

    Challenge:

    Mandelbaum Spergel Gluckman was facing issues with their mobile phones. They were paying too much and with 34 lines in the office to maintain, it was going above and beyond the responsibilities and capabilities of their office manager. All of the mobile requests were filtering through just one person and she was not able to keep up with the multitude of requests flooding in. She was not able to do what she did best, which was to make sure the office was running smoothly.

    Solution:

    eTopia came in and streamlined all of their plans and bills making bill tracking simple because it was all in one place and took advantage of features they didn’t even know existed. Next, we were able to find monthly savings for them through efficiencies we found during our analysis and our relationships within the carriers. Finally, we consolidated their internal processes by taking over their support. Now, the office manager just sends one quick email and all requests are funnelled to eTopia for execution.

    Results:

    With savings of over $1,500/month and $50,000+ over three years, Mandelbaum Spergel Gluckman was able to shave 37% off their monthly bills. In addition, they have now been on eTopia’s Mobile Support Service for 2 years making their mobile requests simple to handle, receiving things when they need them and faster than they were taken care of before.

    “eTopia’s friendly and swift service has made the subject of cellphones and in our case, Blackberrys, like heaven. We have had no problems whatsoever and they are responsible for everything on the account, which believe me, makes a huge difference.”

    - Amira Roufail, Office Manager, Mandelbaum Spergel Gluckman

  • Sterling Karamar

    A Savings and Support Story

    Challenge:

    Sterling Karamar was facing a multitude of issues with their mobile phones. Their bills were out of control; they had 50 lines with three different carrier—making bill tracking next to impossible; and they had people in Human Resources, Accounting, as well as their personal assistants handling all the mobile requests. This all led to an inability to keep up with the multitude of requests flooding in and conflicting lines of communication only complicating the situation further.

    Solution:

    eTopia’s experienced service department consolidated all of their cellphones to one carrier making bill tracking simple which saved them on monthly administration costs. Next, we procured monthly savings for them due to our recommended consolidation and other efficiencies we found during our analysis. Finally, through our Mobile Support Service, we consolidated and streamlined their internal processes through a single point of contact.

    Results:

    With savings of over $2,600/month, or just less than $100,000 in total savings over the life of their contract, Sterling Karamar has reduced their monthly bills by 40%. In addition, they have now been part of eTopia ‘s Mobile Support Service for 2 years making their mobile requests simple to handle with quick response times and positive results.

    “The savings we received from eTopia were great, but more important to us has been their Mobile Support Service. Thanks to our relationship with eTopia, our mobile operations are streamlined and our employees can focus on what they do best.”

    - Tammy McGowen, Office Manager, Sterling Karamar

  • Sterling Karamar

    A Savings and Support Story

    Challenge:

    Sterling Karamar was facing a multitude of issues with their mobile phones. Their bills were out of control; they had 50 lines with three different carrier—making bill tracking next to impossible; and they had people in Human Resources, Accounting, as well as their personal assistants handling all the mobile requests. This all led to an inability to keep up with the multitude of requests flooding in and conflicting lines of communication only complicating the situation further.

    Solution:

    eTopia’s experienced service department consolidated all of their cellphones to one carrier making bill tracking simple which saved them on monthly administration costs. Next, we procured monthly savings for them due to our recommended consolidation and other efficiencies we found during our analysis. Finally, through our Mobile Support Service, we consolidated and streamlined their internal processes through a single point of contact.

    Results:

    With savings of over $2,600/month, or just less than $100,000 in total savings over the life of their contract, Sterling Karamar has reduced their monthly bills by 40%. In addition, they have now been part of eTopia ‘s Mobile Support Service for 2 years making their mobile requests simple to handle with quick response times and positive results.

    “The savings we received from eTopia were great, but more important to us has been their Mobile Support Service. Thanks to our relationship with eTopia, our mobile operations are streamlined and our employees can focus on what they do best.”

    - Tammy McGowen, Office Manager, Sterling Karamar

  • Mandelbaum Spergel Gluckman

    A Savings and Support Story

    Challenge:

    Mandelbaum Spergel Gluckman was facing issues with their mobile phones. They were paying too much and with 34 lines in the office to maintain, it was going above and beyond the responsibilities and capabilities of their office manager. All of the mobile requests were filtering through just one person and she was not able to keep up with the multitude of requests flooding in. She was not able to do what she did best, which was to make sure the office was running smoothly.

    Solution:

    eTopia came in and streamlined all of their plans and bills making bill tracking simple because it was all in one place and took advantage of features they didn’t even know existed. Next, we were able to find monthly savings for them through efficiencies we found during our analysis and our relationships within the carriers. Finally, we consolidated their internal processes by taking over their support. Now, the office manager just sends one quick email and all requests are funnelled to eTopia for execution.

    Results:

    With savings of over $1,500/month and $50,000+ over three years, Mandelbaum Spergel Gluckman was able to shave 37% off their monthly bills. In addition, they have now been on eTopia’s Mobile Support Service for 2 years making their mobile requests simple to handle, receiving things when they need them and faster than they were taken care of before.

    “eTopia’s friendly and swift service has made the subject of cellphones and in our case, Blackberrys, like heaven. We have had no problems whatsoever and they are responsible for everything on the account, which believe me, makes a huge difference.”

    - Amira Roufail, Office Manager, Mandelbaum Spergel Gluckman

  • Sterling Karamar

    A Savings and Support Story

    Challenge:

    Sterling Karamar was facing a multitude of issues with their mobile phones. Their bills were out of control; they had 50 lines with three different carrier—making bill tracking next to impossible; and they had people in Human Resources, Accounting, as well as their personal assistants handling all the mobile requests. This all led to an inability to keep up with the multitude of requests flooding in and conflicting lines of communication only complicating the situation further.

    Solution:

    eTopia’s experienced service department consolidated all of their cellphones to one carrier making bill tracking simple which saved them on monthly administration costs. Next, we procured monthly savings for them due to our recommended consolidation and other efficiencies we found during our analysis. Finally, through our Mobile Support Service, we consolidated and streamlined their internal processes through a single point of contact.

    Results:

    With savings of over $2,600/month, or just less than $100,000 in total savings over the life of their contract, Sterling Karamar has reduced their monthly bills by 40%. In addition, they have now been part of eTopia ‘s Mobile Support Service for 2 years making their mobile requests simple to handle with quick response times and positive results.

    “The savings we received from eTopia were great, but more important to us has been their Mobile Support Service. Thanks to our relationship with eTopia, our mobile operations are streamlined and our employees can focus on what they do best.”

    - Tammy McGowen, Office Manager, Sterling Karamar

  • Lukas Steinman

    A Savings and Support Story

    Challenge:

    Mandelbaum Spergel Gluckman was facing issues with their mobile phones. They were paying too much and with 34 lines in the office to maintain, it was going above and beyond the responsibilities and capabilities of their office manager. All of the mobile requests were filtering through just one person and she was not able to keep up with the multitude of requests flooding in. She was not able to do what she did best, which was to make sure the office was running smoothly.

    Solution:

    eTopia came in and streamlined all of their plans and bills making bill tracking simple because it was all in one place and took advantage of features they didn’t even know existed. Next, we were able to find monthly savings for them through efficiencies we found during our analysis and our relationships within the carriers. Finally, we consolidated their internal processes by taking over their support. Now, the office manager just sends one quick email and all requests are funnelled to eTopia for execution.

    Results:

    With savings of over $1,500/month and $50,000+ over three years, Mandelbaum Spergel Gluckman was able to shave 37% off their monthly bills. In addition, they have now been on eTopia’s Mobile Support Service for 2 years making their mobile requests simple to handle, receiving things when they need them and faster than they were taken care of before.

    “eTopia’s friendly and swift service has made the subject of cellphones and in our case, Blackberrys, like heaven. We have had no problems whatsoever and they are responsible for everything on the account, which believe me, makes a huge difference.”

    - Amira Roufail, Office Manager, Mandelbaum Spergel Gluckman

  • Missing Case Study for Strategy.

Can’t find your answers? Reach out to us.

How does eTopia get such good deals?

With years of experience we know all the ins and outs of the telecom industry. We develop creative approaches to savings, avoiding the cookie cutter plans the carriers offer. We also have relationships with the carriers and our reps extend us better offers because of the volume of business that we bring them every year.

What if eTopia cannot save me money?

We make our money by receiving a percentage of the savings we procure for you, therefore you only pay eTopia if we can save you money.

Will I now get my phone bills from eTopia?

No. eTopia is not a telecom provider, and we are independent of Rogers, Telus, Bell, or any of the other carriers. We are simply consultants brought in to renegotiate your telecom bills on your behalf.

Do I have to change carriers?

Most of the time our clients stay with the same carrier. However, sometimes there are greater savings to be had by switching carriers. If that is the case, plans from both carriers will be presented to you for your final decision.

Will my carrier give me grief?

Not at all. You will still be a client of your current carrier and in good standing. In fact, we pride ourselves on understanding the thresholds of the carriers. We work to maximize your savings while making sure we maintain a good ongoing relationship between you and the carrier.

Do I have to change my phone number?

No. Your phone number will remain the same; the only thing that will change is the decreased number at the bottom of your bill.

When I engage your services, do I lose my hardware upgrade eligibility?

No. When we renegotiate on your behalf, it does not affect your hardware upgrade eligibility.

Will I lose any services?

Not unless you want to. We guarantee retention of your current services. In fact, you may actually gain features you always wanted but did not previously have.

This seems too good to be true. What’s the catch?

It may seem too good to be true, but it is not. The savings experienced by our clients speak for themselves. We encourage you to check out our testimonials section to hear what we’ve done for other clients.

Can’t find your answers? Reach out to us.

I want to be more efficient, but I don’t know where to start.

We have good news. You do know where to start. You came here. Our mission at eTopia is to make mobile easy. We will work with you to understand exactly where your pain points are and we will not only come up with a strategy  to combat those pain points, but we will work with you to implement the solution to completion.

Can’t find your answers? Reach out to us.

We have over 500 mobile users in our company and I’ve been asked to do a report on the efficiency level of our plans and procedures. It’s daunting and I can’t even get started.

We have worked with companies big and small. We have helped small businesses cut some costs and we’ve helped companies of over 1,000 employees strategize about how to cut roaming costs, allow their employees to use something other than a Blackberry and even how to structure their billing liability procedures. We provide reports and can follow-though with implementation of the recommended strategies.

Our management team has requested a full audit of our company-wide Blackberry’s and the usage associated with them both domestically and abroad. Can you help us with this?

Roaming costs are on the rise and with iPhone and Android devices taking over from Blackberry uniformity, more data is being consumed than ever before. We not only have the latest data from the industry, but we are constantly keeping at eye on what the major players are doing in each vertical. We can provide a full-scale audit of your domestic usage and your travel usage to recommend strategies on how to decrease your costs, without increasing your workload.

Can’t find your answers? Reach out to us.

I’m frustrated dealing with the carrier and I can never get what I want. Can you get what I want?

Your frustration is exactly why we offer our Mobile Support Service. With a full support team in-house, we are not only good at getting what we want for our clients, but we can get it quickly and efficiently. Having over 1,000 users on our Service means that we have learned to navigate the waters of the carriers helping our clients get whatever they need taken care of efficiently.

I’m on your support service. How do I contact you?

There are three ways to contact us: email, phone or fax.

Email: support@etopia.ca

Phone: 1.855.ETOPIA.1

Fax: 1.866.645.9794

I have a dedicated rep at my carrier and my preference is not to disrupt the current business relationship. Does your business still apply to me?

Yes. In fact, many of our current users have a dedicated rep at their carrier. We work to maintain and nurture those relationships. There are some limitations as to what they can do, though. Your dedicated rep can help you with an upgrade, but may not be able to help you with a repair. We are a one-stop shop eTopia can handle all of your requests. Please see our Mobile Support Service page to see a list of what we offer.

How do you charge for your support service?

Pricing for the service is customized based on the number of lines you have and how you plan to use the service. We take our clients through our eDiscovery process to truly understand how we can help their business, and to come up with a fee that works for both parties.

I’m currently the office administrator and all queries go through me. Do they still have to?

We have clients that do both. Some clients prefer that all requests go through one person at their office and some clients prefer to have their staff contact us directly. This will all be decided as part of the eDiscovery process and we can make it work clients either way.

Press

March 3rd, 2012 – Four steps to drastically reduced bills for phone, wireless and Internet

Ryan Zaldin of mobile plan auditing and consultancy service eTopia identifies four leading reasons why businesses are paying too much for their wireless, landline and Internet plans. - itBusiness

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

We will only retain personal information as long as necessary for the fulfillment of those purposes.

We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Bill audits are much more than spotting overages and inappropriate plans. There is strategy and creative thinking involved that just cannot be matched by software that’s limited to number spotting.

There is an attention to detail, a thorough strategic thought process and creative thinking tailored to each specific client’s needs. Their voice, data and texting usage differs, their travel differs and their future plans differ. It is imperative to our audits that we understand and analyze our clients’ usage patterns and address those needs when devising recommendations for a more efficient plan.

Once the audit is complete, we implement the optimization, helping businesses save between 20% and 65% off their monthly bills.

Our goal is always to find the maximum savings for our clients, but never at the expense of their relationship with their carrier. That relationship will continue beyond the initial savings and is essential to receiving the best possible service for years to come.

Tristram Realty Associates

eTopia demonstrated a sincere and thorough analysis of all of our accounts resulting in a total savings of over $3,000.”

Pat Tristram, Realtor, Tristram Realty Associates Inc.

Savings

Our savings approach is to provide a custom tailored savings plan for each client as we understand that no two companies are exactly the same when it comes to their wireless & landline needs. We combine industry expertise and strong carrier relationships to ensure that we save our clients up to 65% off their monthly bills.

More Savings

Support

We want our clients to be able to do what they do best. Our Mobile Support Service is designed to alleviate the stress and time constraints of managing your wireless lines by outsourcing those day-to-day requests to our Support team. We offer real-time support, allowing us to turn our clients’ requests around more efficiently, saving both time and money.

More Support

Solutions

As organizations move into a “Post-PC Era”, mobile capabilities are constantly evolving the way we do business. As more businesses begin utilizing mobile technology for a wide array of new functions, the opportunities to improve and grow your business are endless. We can help identify and implement new and exciting mobile solutions.

More Solutions

Strategy

Our experience working with over 1,000 clients has made us mobile industry experts. By leveraging our carrier relationships we are able to provide insights into our clients’ telecom challenges. We offer business solutions, enabling organizations to properly implement development strategies and insuring a substantive return on investment.

More Strategy

Mobile technology is providing opportunities to businesses, the likes of which they’ve never seen  or even thought of. Companies of all sizes are exploring ways to make their business more efficient. As mobile technology continues to evolve and expand, the solutions that may have been available to only larger companies due to cost, are now available to SMBs.

It is providing businesses opportunities to increase productivity and decrease costs. Businesses are now controlling and tracking multiple devices, vehicles, and screens from one centralized location to maximize efficiency and to keep an eye on the day-to-day of their business.

We work with our clients and through our eDiscovery process, we learn our clients’ pain points and issues and provide mobile solution recommendations.

Through our relationships with the carriers and channel partners, we seamlessly deploy customized solutions for clients both large and small, insuring ease-of-use for our clients.

Aden Earthworks

 

Developing and maintaining a mobile management strategy that balances technology, cost and feasibility can be overwhelming and intimidating. Businesses have to manage complex communication infrastructures, understanding exactly what they’re paying for, both in hardware and monthly plans, hoping that they’re expenditure matches up with industry-best pricing.

To assist our clients in getting the most out of their telecom infrastructure, we offer eStrategy. We actively maintain an in-depth knowledge of the industry, and continue to foster strong relationships with representatives at all of Canada’s major carriers and channel partners. We leverage these resources and knowledge to develop creative approaches to help businesses manage their telecom needs to deliver market leading efficiency and cost-effectiveness.

Our strategic goal is to assist companies in leveraging their communication infrastructure to elevate themselves within their industry and making them market leaders.

Let your employees do what they do best.

As mobile devices are more heavily relied upon, there is a greater need for ongoing and dedicated support. 

Roaming costs are crippling businesses. Businesses are scrambling to activate a line when a new employee starts. Phones are being dropped in toilets. Technical support questions are being asked to people without answers. 

Businesses are spending countless hours every week managing these plans and devices, and it’s often being managed by someone without any expertise leading to longer turnaround time, wasted hours and mistakes—and ultimately wasted money.

We can help.

Our Mobile Support Service allows your employees to do what they do best — designed to alleviate the stress and time constraints of managing all of your wireless lines. Our real time support allows your requests to be handled efficiently and properly, saving the company time, stress and money.

Sterling Karamar

“Thanks to eTopia’s Mobile Support, our mobile operations are streamlined and our employees can focus on what they do best.”

Tammy McGowen, Office Manager, Sterling Karamar

Testimonials

On behalf of the marketing team here at global, we want to thank you for All your help with the phone skipping initiative. It was a huge success!

Karen Geller, Manager, Media Planning - Shaw Media

eTopia’s friendly and swift service has made the subject of cellphones and in our case, Blackberrys, like heaven. We have had no problems whatsoever and they are responsible for everything on the account, which believe me, makes a huge difference.

Amira Roufail, Office Manager - Mandelbaum Spergel Gluckman

It’s hard to argue with eTopia’s service. Our monthly bills are a fraction of what they were and all we had to do was have a telephone conversation. eTopia demonstrated a sincere and thorough analysis of all of our accounts resulting in a total savings of over $3,000.

Pat Tristram, Realtor - Tristram Realty Associates Inc.

The savings we received from eTopia were great, but more important to us has been their Mobile Support Service. Thanks to our relationship with eTopia, our mobile operations are streamlined and our employees can focus on what they do best.

Tammy McGowen, Office Manager - Sterling Karamar

We shaved as much as 40 per cent off our cell phone bills and about 70 per cent off our landline bill since we signed up with eTopia.

Ian Gilcrist, Manager - Carpenter Technology

I was extremely satisfied with the service I received from eTopia. The team was prompt at returning my calls and made every effort to keep me up to date with the status of my savings. When I realized how much they actually saved me, I was more than satisfied. I was thrilled! Thank you!

Josh Stein, Creative Director - Bos Advertising